Who we are

We foster an inclusive community where individuals are empowered to excel, evolve, and reach their full potential. As a dynamic and forward-thinking team, we are dedicated to revolutionizing the BPO landscape through pioneering innovation, strategic partnerships, and a relentless commitment to surpassing benchmarks. Our mission is to cultivate unmatched avenues for personal and professional growth, nurture exceptional talent, and cultivate long-term prosperity.

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Customer Centric
  • Start with the customer and work backwards
  • Vigorously earn and keep customer first
  • Obsess over customers, not competitors
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Data Centric
  • Base decisions on data
  • Influence company strategy, product design, marketing, operations, engineering, and hiring through data
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People Centric
  • Prioritize personal and professional growth
  • Foster a happy and healthy working environment
  • Encourage mutual support and empowerment among employees

Why Choose Us

We Are Here to Grow Your Business Exponentially

At Global Flow Solution, we are dedicated to elevating your customer experience through our exceptional call center solutions. Our team is committed to delivering top-notch services tailored to your business needs, ensuring that your customers receive the best support

Our Vision

To be the unequivocal leader in the BPO industry, setting the gold standard for excellence and innovation, while continuously surpassing global expectations.

Our Mission

We lead with relentless innovation to deliver exceptional BPO services globally. Our commitment to excellence, integrity, and continuous improvement shapes industry standards and fosters enduring partnerships with clients worldwide.


Core Value

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Innovation

Stay innovative; embrace change.

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Efficiency

Efficient execution; results-driven.

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Collaboration

Open communication; diversity and inclusion.

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Integrity

Pragmatic and honest; boldness with trust and ownership.

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Customer Focus

Prioritize client needs; exceed expectations.

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Quality

Constantly improving; attention to detail.

Infrastructure

ISP

Dual Fiber Connections over 1000 Mbps

  • • Converge
  • • Globe Telecom
  • • Real-Time auto fail over and Load balancing

Power

Dual power
Back-Up

  • • UPS Battery Backup on every station
  • • Generator back-up including aircon and admin stations
  • • Gas reserves on-site to allow for 2 days plus of generator operation

Facilities

Located for Great Attendance during Storms

  • • Non flood zone
  • • 24/7 security, on-site food vendor & cafeteria, transportation hub outside
  • • Built to withstand even the worst storms

Workspace

Design for comfort to ensure agent retention

  • • Cubes and chairs designed for comfort, free coffee, secure lockers, etc.
  • • Bio Metric Payroll, workforce management
  • • Health benefits

Technology

Updated equipment to ensure maximum efficiency

  • • PC’s - i7 processor, 16GB RAM, 256 SSD
  • • Monitors - 22 inch monitors
  • • Cabling - CAT 6 with redundant port on each station

BACK END

IT Support

Reliable IT Support

Experience uninterrupted operations with our proactive IT support. We minimize downtime and protect your data, allowing you to focus on delivering exceptional service to your clients.

Trainers

Expert Training

Empower your team with our tailored training programs designed to enhance skills and foster innovation, ensuring your workforce remains competitive in the BPO landscape.

Quality Assurance

Comprehensive QA

Our robust quality assurance processes guarantee that your services meet and exceed industry standards, enhancing customer satisfaction and strengthening your brand's reputation.

Dedicated Team Lead

Seamless Project Management

With a dedicated team lead, enjoy clear communication and efficient workflows, ensuring project success and helping you meet your business goals.

Account Management

Proactive Account Management

Our account managers provide personalized support and strategic insights, fostering strong relationships and ensuring you receive the exceptional service your business deserves.





Our Team

Executive Leadership

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Timmy Chan
President
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Fulbert Cañete
COO
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Manolit Avila
CTO
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Drew Allen
Customer Relations

At our core, we’re dedicated to truly understanding and anticipating your unique needs. With our deep industry experience, we don’t just meet your expectations—we exceed them. We tailor our strategies and services to perfectly align with your brand and business goals, ensuring every solution is crafted just for you.

Partner with us, and let's embark on a journey together to find what works best for you and your team. We’re here to support you every step of the way, making sure you have the solutions you need to thrive.

Get Started
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Ready to Take Your Business to the Next Level?

Global Flow Solutions

Get In Touch

Unit S01, Primark Town Center, Cagayan Valley Road, Banga I, Plaridel, Bulacan, Region III, Philippines

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